Refund Policy

Rankly Credits are digital goods that are delivered instantly upon successful payment. Due to the nature of digital goods:

• Credits are added to your account immediately after payment confirmation
• Once credits are delivered, the transaction is considered complete
• Digital goods cannot be "returned" in the traditional sense
• Credits have no monetary value outside of the Rankly platform

All purchases are final and non-refundable. This includes:

In rare circumstances, we may consider exceptions at our sole discretion:

• Duplicate Charges: If you were accidentally charged multiple times for the same purchase due to a technical error.
• Credits Not Delivered: If payment was successful but credits were never added to your account (with proof of payment).
• Unauthorized Transactions: If you can prove your account or payment method was compromised (requires verification).

Note: These exceptions are reviewed on a case-by-case basis and are not guaranteed. We reserve the right to deny any refund request.

Filing a chargeback or payment dispute without first contacting us is considered a violation of these terms.

Please contact us first if you have any payment issues. We're here to help resolve problems without the need for chargebacks.

If your account is terminated for violating our Terms of Service or Community Guidelines:

• You are not entitled to any refund of purchased credits
• Any unused credits will be forfeited
• This applies regardless of the credit balance at the time of termination

We encourage all users to review and follow our Terms of Service andCommunity Guidelines to avoid account termination.

If you believe you qualify for one of the limited exceptions, please contact us with:

• Your Rankly username and Discord ID
• Transaction/Order ID from your payment
• Date and amount of the transaction
• Detailed explanation of the issue
• Any supporting evidence (screenshots, receipts, etc.)

Response time: We typically respond within 24-48 hours. Please do not file a chargeback while waiting for our response.

In the rare event that a refund is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• The associated credits will be removed from your account
• Any features or benefits purchased with those credits may be reversed

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Continued use of Rankly after changes constitutes acceptance of the updated policy.

We encourage users to review this policy periodically. The "Last updated" date at the top indicates when the policy was last revised.